PRIVACY POLICY

1. Who We Are

Ertekaaz Global FZC ("Ertekaaz", "we", "us", or "our") is a multi-disciplinary agency focusing on real estate photography services. This Privacy Policy explains how we collect, use, and protect your personal data when you visit ertekaaz.com or engage our services.

2. Information We Collect

We collect information you voluntarily provide to us, including:

• Contact data: name, email address, phone number, and message content submitted via our contact form.
• Project enquiry data: service type, preferred date, and budget range where provided.
• Technical data: IP address, browser type, device type, pages visited, and time spent on the site — collected automatically via server logs and analytics.
• Cookie data: preferences and session information stored in cookies. See our Cookies Policy for details.

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and communicate with you about our services.
• Prepare and deliver photography and production services you have engaged us for.
• Send service-related notifications (e.g., booking confirmations, project updates).
• Improve and monitor the performance of our website.
• Comply with applicable legal obligations in the UAE.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the following grounds:

• Contractual necessity: to fulfil a service agreement with you.
• Legitimate interest: to respond to enquiries and improve our website.
• Consent: where you have explicitly opted in (e.g., cookie consent).
• Legal obligation: to comply with UAE laws and regulations.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Client project records may be retained for up to 7 years for accounting and legal purposes.

6. Data Sharing

We may share your data with trusted third parties who assist in operating our business, including:

• Hosting and infrastructure providers (servers located in the UAE or EU).
• Email delivery services used to forward contact form submissions.
• Analytics providers (data is anonymised where possible).

All third parties are bound by data processing agreements and are not permitted to use your data for their own purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Withdraw consent at any time (where processing is consent-based).

To exercise any of these rights, contact us at info@ertekaaz.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Links to Third-Party Sites

Our website may contain links to external websites (e.g., social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Contact

For any questions or concerns regarding this Privacy Policy, please contact:

Ertekaaz Global FZC
Abu Dhabi, United Arab Emirates
info@ertekaaz.com
+971 56 412 3792